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Q: Can I touch my pet when I visit?

A: Yes, you will be taken into your pets kennel or cattery unit for the visiting period. You are welcome to play with or groom your pet. Or just bring in a newspaper or book and relax.

Q: Will it be a problem if we won’t be able to visit?

A: No, we can stay in regular touch by telephone and e-mail to keep you informed of your pets progress. We will make sure that your pet gets lots of extra special care. We only have a small number of staff so we really get to know your pet well during his or her stay. We will let you know immediately if there are any problems.

Q: What can I bring in for my pet?

A: We do provide bedding and toys, but you may want to bring these in or post something familiar for your pet, maybe a t-shirt or towel with your scent on it. Basically you can bring in anything that we are able to wash before your pets departure from our facility. All these items will be returned to you. Food and edible treats: Again we do provide these but you are welcome to bring in favourites. You can either bring them in when you visit or leave them for us to label and give them to your pet as you require.

Q: What will my pet be fed during her stay?

A: You are welcome to provide food if you wish. We have the entire Eukanuba and Iams quality dried range of pet foods and a selection of tinned meats and dog rolls. We can supply chicken, mince etc, but an extra charge will be made for this.

Q: How will my pet cope?

A: Most pets are scared when they first arrive but usually settle down quickly, so don’t expect the worst. We make sure all new arrivals get lots of attention and cuddles.

Q: Are you the nearest facility to say, either Wellington or Queenstown?

A: We are the only quarantine facility in the South Island. We are happy to make travel arrangements at the end of quarantine to any airport in New Zealand.

Q: We come from a hot climate, will my pet be cold in Christchurch?

A: No, we have under-floor heating and extra heat lamps if required. Your pet has access to indoor and outdoor areas and can choose the temperature that suits them best.

Q: What happens if my pet is ill during the quarantine period?

A: Our MPI vet visits your pet on arrival and weekly during the quarantine period. He monitors their health and well-being. If your pet or pets show any sign of illness our local vet is just ten minutes away. We have a veterinary room and can cope with all eventualities.

Q: My dog/cat is a breeding bitch/Queen and will be pregnant on arrival is this a problem?

A: No, we can provide full care and attention for pregnant and whelping bitches or Queens. Pets must not travel if they are more than 42 days pregnant.

Q: My pet is elderly/diabetic/incontinent can you cope with this?

A: Yes, we can cope with any special needs that your pet may have. Please let us know at the time of booking. Provide as much information as possible to assist us with the care of your pet. If your pet is on medication please let us know as not all drugs are available or licensed for use in New Zealand. We may have to find alternatives or request permission from the Ministry of Primary Industries (MPI) to import these drugs.

Q: How much will quarantine cost?

A: Please contact us for a current price list.

Q: What happens if my pet stays over Christmas or Easter?

A: Holidays are business as usual at Canterbury Quarantine Services. Our facility has staff every day of the year, however we are not open for visiting on public holidays.