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Dog Accommodation

Canterbury Quarantine Services has 15 dog kennels and can house up to three dogs in each kennel where the dogs are from the same family.

The roomy kennels each have an inside heated and sound proofed sleeping compartment and a large, fully covered exercise area. All accommodation looks out onto a landscaped garden area.

Cats’ Accommodation

Canterbury Quarantine Services has 8 cattery units and can house up to three cats in each unit where the cats are from the same family.

Cats have a roomy, heated sleeping compartment and access to a fully covered, sheltered exercise run situated so as to make the most of the afternoon sun. The outlook is onto a landscaped garden.

Feeding

We offer the full Eukanuba and Iams range of cat and dog foods.

Most quality brands of pet foods are available in New Zealand and we can order these in at the owners expense. Alternative brands of food can be supplied by the owner and tinned pet foods will also be available.

If your pet has special dietary needs please be sure to inform us before your pets arrival. Wherever possible special requests will be met. Special diets will be surcharged, e.g. chicken, mince etc.

Dog Grooming

At Canterbury Quarantine Services your dog will be bathed and brushed by our staff on a regular basis. They will also be bathed before they are due to go home at the end of quarantine. You are also welcome to groom your pets when you visit if you wish.

Due to the strict MPI guidelines, equipment from outside grooming companies cannot be used on pets in quarantine, so we are not able to offer a specialised grooming or clipping service. We suggest that should your dog require clipping that this be done just prior to export. Especially if they are due to arrive during the summer months.

Visiting

Visiting of pets is encouraged by arrangement. All owners and/or visitors are required by MPI to sign a visitors book. To meet strict MPI regulations there are a number of restrictions which must be observed. These will be explained to you on your arrival at the Canterbury Quarantine Facility.

Visiting is by appointment at the following times:

  • 10:00 am – 12:00 noon
    (Monday – Saturday)
  • 3:00 pm – 4:00 pm
    (Saturdays only)
  • We are closed on public holidays

Please call ++64 3 3181279 to make an appointment to visit your pet.

Onward Travel Information

Canterbury Quarantine Services Ltd is a member of IPATA International Inc. (Independent Pet and Animal Transportation Association). We are happy to assist with onward shipment of your pet nationally. Quotations available on request.

Dental Care

Please ask your vet to check your pet’s teeth and gums at the first veterinary check up. If the teeth need scaling or there is any signs of gingivitis then please have this treated prior to the arrival of your pet.

Boarding

Once your pet is in quarantine they can continue to stay on after their 10 days which can be useful while you are looking for somewhere to stay. Unfortunately we cannot take outside pets in for general boarding.

Veterinary Care

Canterbury Quarantine Services’ private veterinary surgeons are on call 24 hours a day. If your pet shows any signs of illness during their stay, we will access veterinary attention immediately. We will do all we can within Ministry for Primary Industries (MPI) guidelines to ensure that your pet receives the best attention available. Every effort will be made to contact the owner regarding veterinary treatment.