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Canterbury Quarantine Services 2011 Limited is committed to protecting and respecting your privacy.
This policy sets out the basis on how we process the personal data collected from you or that you provide to us. Please read the following carefully.

Information we may collect from you

Our website offers you the opportunity to send us information about you and your pet/s.  This information is required in order for us to provide a quotation for the service/s required.  We may also collect and process information from emails or phone calls, as required for us to quote and contact you.

In order to provide a quotation for any services required, a Canterbury Quarantine Services 2011 Ltd representative may ask for personal information, including but not limited to: Name, address, email address, telephone numbers, pet details and overseas contact details.  Along with any other relevant information, required for our service provision.

This includes information provided at the time of registering to use specific services on our site, subscribing to our services, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

We may keep a record of any correspondence from you, including but not limited to, testimonials and comments made about our site. Details of transactions carried out through our site by you and of the fulfilment of your orders.

During the course of works, it is likely that we’ll need to pass on your details to relevant Government agencies, airlines and/or overseas agents / representatives of Canterbury Quarantine Services 2011 Ltd.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Ip addresses and cookies

We may collect information about your computer, including, where available, your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file, which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Storage of your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may need to forward your details to a third party in order to complete our work for you.  This information is typically sent by industry standard, unencrypted email and therefore cannot be considered entirely secure.

Canterbury Quarantine Services 2011 Ltd will hold your information for as long as required by the regulations governing the service we are providing.  In certain cases, this can be up to seven years.

Disclosure of your information

We will disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale and other agreements; or to protect the rights, property, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Our website contains links to various, relevant, third parties which we hope you will find useful.  Clicking any of these links will direct you away from the Canterbury Quarantine Services 2011 Ltd website.  Canterbury Quarantine Services 2011 Ltd are not responsible for the content or security of third party websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to